I was shocked at the aggressive and abusive behaviour when I needed to return an unworn pair of shoes that I had purchased for my wife. Softmoc does not carry my wife\'s size, which is fine. However, when I asked why this had not been explained to her when she had tried to exchange the shoes, I was told loudly by the salesperson \"I was there when she came in and we did tell her. If your wife says we didn\'t, she\'s a liar.\" This immediately aggressive and insulting response caught me very much by surprise. I will never shop at this store again. I warn everyone else about the customer service, especially when purchasing a gift. This attempt to purchase something that my wife would want, turned into a situation in which she was directly insulted. \r\n...